What this policy covers
We, the Town of Smithers, take our privacy obligations seriously and have created this privacy policy to explain how we treat your personal information collected on this website. Personal information is information we hold that is identifiable as being about you.
Our collection, use, and disclosure of your personal information is regulated by the Personal Information Protection and Electronic Documents Act (Canada), as well as any similar privacy legislation applicable in British Columbia, as amended from time to time. You can find more information about your privacy rights at the website of the Office of the Privacy Commissioner of Canada (OPC): http://www.priv.gc.ca.
The software platform this website runs on, and associated technology operations, are provided by Social Pinpoint. Click here for the Privacy Policy governing their service.
What personal information we collect
Profile Information
We collect information from you when you register to use this site. This includes your email address and any additional demographic information you provide in the registration form.
Please note that you are able to browse any publicly accessible sections of this website completely anonymously without signing up.
Engagement Information
This includes any content you create as part of your interactions with this website, such as responses to surveys, comments on discussion forums, or other engagement opportunities available here.
Usage Information
We collect information about your usage of the site, such as pages visited, documents downloaded, and similar activity.
How we use the information we collect
We collect this information in order to:
- Analyse and interpret it to help meet our objectives and obligations;
- Communicate information to you about engagement opportunities, events, and other initiatives; and
- Respond to enquiries and otherwise engage with stakeholders.
External links
Our website may contain links to other websites. These links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of linked websites and encourage you to review the privacy policies of those websites before using them.
Security
While no online service is completely secure, we work hard to protect your information against unauthorized access, use, alteration, or destruction, and take all reasonable measures to do so.
Requesting access or correcting your personal information
Subject to applicable local laws and regulations, you may have some or all of the following rights with respect to your personal data:
- To access your personal data and to rectify any inaccuracies;
- To request the erasure of your personal data held by us;
- To request your personal data in a portable, machine-readable format; and
- To withdraw your consent to our processing of your personal data.
If you wish to contact us with a request relating to personal information we hold about you, please email us at communications@smithers.ca, including your name and contact details. We may need to verify your identity before providing you with your personal information.
In some cases, we may be unable to provide access to all of your personal information. Where this occurs, we will explain why. We will respond to all requests for access to personal information within a reasonable timeframe.
Contact Us
For further information about our privacy policy and related information practices, to access or correct your personal information, or to make a complaint, please contact us at:
Email: communications@smithers.ca
